Shipping policy

SHIPPING & PRE-ORDER POLICY

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location and selected shipping method.
Most orders are delivered within 5–10 business days after processing.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

Tracking Information

Once your order ships, you will receive an email with tracking details so you can monitor your delivery.

Shipping Delays

We are not responsible for shipping delays caused by carriers, weather conditions, customs inspections, or other circumstances beyond our control.

Incorrect or Incomplete Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if a package is returned due to an incorrect address.

Lost or Damaged Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is lost or damaged during transit, please contact the carrier directly to file a claim.

If you need assistance, please contact us at:
📧 support@shoyaco.com

Pre-Orders

Some products may be offered as pre-order items.

If your order contains a pre-order item, delivery will take approximately 4–6 weeks.

Pre-order items are produced only after the order is placed. For this reason:

Pre-order items are clearly marked on the product page
Pre-order items cannot be canceled or modified once the order is placed

By placing a pre-order, you acknowledge and accept the extended delivery timeframe.

International Shipping

We offer international shipping. Delivery times for international orders may vary depending on destination country regulations and customs processing.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.